Issuing Refunds

Issuing Refunds

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Refunds are processed based on type of payment used (Credit card – PayPal)

 

 

Processing refunds for order paid by Credit Card

  1. To process Credit card
    refund, Click “Refund”.
  2. Choose which product you want
    to refund and the shipping also.
  3. Make sure if you would like
    to add the refunded items back in inventory.
  4. Make sure the amount refunded
    is correct “the action can’t be undone” >> and click on
    “Refund the amount via Network Merchants Inc -CC”
  5. Confirm
  6. If order total was all
    refunded >> Order status will automatically be changed to
    “Refunded” >> customer will receive a detailed email with
    the refund details
  7. If partial refund was issued
    >> Order status will not change >> customer will get an email
    with refunds details

 

Processing refunds for order paid by PayPal

  1. To Process PayPal refund.
  2. Choose which product you want
    to refund and the shipping also.
  3. Make sure if you would like
    to add the refunded items back in inventory.
  4. Make sure the amount refunded
    is correct “the action can’t be undone” >> and click on
    “refund Manually”
  5. Confirm
  6. If order total was all
    refunded >> Order status will automatically be changed to
    “Refunded” >> customer will receive a detailed email with
    the refund details
  7. If partial refund was issued
    >> Order status will not change >> customer will get an email
    with refunds details.

 

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